Return and Delivery Policy

6. Returns

ATTENTION! Before trying on the received products, make sure that your body is clean. Even if you wear the product for 5-10 minutes and after trying it on it smells of sweat or perfume, YOUR RETURN WILL BE REFUSED!

In accordance with Chapter III Article 14 of EMERGENCY ORDINANCE no. 34 of June 4, 2014 ISSUED BY THE GOVERNMENT Published in the OFFICIAL GAZETTE no. 427 of June 11, 2014

ATTENTION! ALL PRODUCTS ARE CHECKED BEFORE DELIVERY. IF YOU RETURN A PRODUCT WITH THE SMELL OF SWEAT, PERFUME, STAINS, DAMAGE, DIRT - WE WILL NOT ACCEPT THE RETURN.

You can return the product purchased online from LARIÉTTE within 14 days of receiving the package provided that all items are returned in the same condition in which they were received. This means that the items purchased from LARIÉTTE must not have been damaged, soiled, washed, altered or worn (except for trying them on). All labels of the item that you received and tried on from LARIÉTTE must be intact. If the labels are damaged or torn, we will not be able to accept the product back. All packages contain a pre-printed return form that you must use if you decide to return any item.

All packages contain a pre-printed return form that you must use if you decide to return any items.
Please note, LARIÉTTE will not accept shipping due or cash on delivery and will not pay shipping or return fees.
If you wish to return the product, please follow the following steps to return LARIÉTTE items:
Complete the return form and check the box that best explains the reason for the return.
If you have lost the return form, you can print it:

→ HERE

or contact Customer Service by Email contact@lariette.com, by phone or whatsapp at +40 743 078 080

Instructions for correct processing of international returns

Notify your intention to return
Contact us via email, WhatsApp or phone and let us know that you would like to return the product. Make sure to do this as soon as possible after receiving your order.

Prepare the product for return
Pack the product you wish to return as soon as possible after receipt. If possible, use the original packaging in which you received the package.

Packaging and documents

Protect the product appropriately (ideally, in the same box it was received in).

Insert the invoice or a copy of it into the package.

At the post office, clearly state that it is a return package.

Any customs duties requested during the return procedure will be refused by BELLADRESS SRL, and the return will in turn be rejected.

Choosing a courier service

You can use any postal service you like. However, please note that some companies deliver late or do not provide direct delivery to the address.

To avoid delays and increase your chances of meeting the 14-day period, we recommend using DHL , as they usually deliver within approximately 7 business days.

Tracking number communication

As soon as you have handed over the package to the courier or post office, please send us the tracking number . This way we will be able to monitor the status of the shipment and confirm receipt of the package.

For International or Romanian orders you can return the product by courier to the following address:
Name: BELLADRESS SRL
Country: Romania
County: Iasi
City: Iasi
Street: 157 Păcurari Road, 1st Floor, Office No. 8, IAșI
Postal code: 700545
Email: contact@lariette.com
Phone : +40 743 078 080

Return and shipping fees remain the responsibility of the customer, except in cases expressly mentioned in the promotional policies.

6.4. Refund of the amount
The value of the returned products will be refunded within 14 calendar days from the date of receipt of the return, either to the IBAN account provided or to the card account used for purchase. If you do not receive the amount within this period, please contact the LARIÉTTE team.